Terms of Use

Welcome to Knohow. These Terms of Use (“Terms”) apply to your (“you” or “your”) use of Knohow, a service that helps organizations using Google Workspace see, organize and keep their company documents (the “Service”). The Service is provided by LOJJ.IO (“Knohow”, “we”, “us” or “our”). By using the Service, you agree that these Terms form a legally binding agreement between you and LOJJ.IO.

Our Privacy Policy explains how we collect and use personal information and forms part of these Terms. If your organization has signed an order form or other written agreement with us, that agreement governs where it conflicts with these Terms.

A. Who can use Knohow. You must be at least 18 years old to use the Service. The Service is intended for business and organizational use.

B. Signing in with Google. You sign in to Knohow with a Google account. You are responsible for keeping that account secure and for all activity that happens through your Knohow account. Tell us promptly at info@lojj.io if you believe your account has been accessed without your permission.

C. Using Knohow for an organization. If you use the Service on behalf of a company or other organization (an “Organization”), you confirm that you have authority to bind that Organization to these Terms, and “you” includes the Organization.

A. Separate roles. Knohow keeps four things separate: your identity, your membership in an Organization, ownership of the Organization, and Google Workspace administrator authority. Each is established by its own proof, and none is assumed from another. For example, setting up an Organization does not make you its owner, and being its owner does not make you a Google Workspace administrator.

B. Owners and administrators. An Organization’s owner is confirmed by signing in with the invited Google account. Workspace-wide features are only enabled after a Google Workspace Super Administrator authorizes Knohow through Google. We rely on Google to verify administrator status; we never grant it.

C. Members. People may be associated with an Organization based on their Google Workspace account, or approved into it by someone with authority to do so. What a member can see and do depends on the role the Organization gives them.

A. What you authorize. To provide the Service, Knohow connects to Google Workspace using the permissions you or your Organization’s administrator grant. This can include reading information about files in Google Drive and, where your Organization has authorized it, changing file sharing and ownership on the Organization’s behalf.

B. Google's rules still apply. Your use of Google Workspace remains subject to Google’s own terms and to your Organization’s Workspace settings. Google decides what actions are possible. For example, Google does not allow ownership of a file to move between a personal Google account and a Workspace account. Knohow cannot change who owns a file in Google except through the actions Google allows.

C. Revoking access. You can revoke Knohow’s access to your Google account at any time from your Google Account settings, and Workspace administrators can revoke domain-wide access from the Google Admin console. Some features will stop working once access is revoked.

A. You own your content. You and your Organization keep all rights in your files and content. You give us permission to access and process them only as needed to provide, secure and support the Service for you.

B. Company, personal and external files. Knohow helps identify which files belong to the Organization. It distinguishes company files, your own personal files and files owned by people outside the Organization. A file only becomes a company file in Knohow when someone proposes it and an authorized person in the Organization confirms it, unless it already sits in the Organization’s shared drive. Files you mark as personal are not shown to your Organization.

C. Suggestions, not decisions. Where Knohow suggests how a file should be classified, the suggestion is based on the information available and may be wrong. A suggestion is never, on its own, authority to move, share or take ownership of a file. You and your Organization are responsible for the decisions you confirm.

You agree not to:

• use the Service to break any law or anyone else’s rights;
• access, or try to access, another person’s files, account or Organization without authorization;
• claim ownership of, or authority over, an Organization, domain or account you do not control;
• interfere with, disrupt, probe or attempt to bypass the security of the Service;
• copy, resell or reverse engineer the Service, except where the law allows it; or
• upload malicious code or use the Service to send spam.

Knohow classifies files using rules on file information first, then lightweight models, and only uses more advanced analysis or AI when simpler methods can’t decide. Automated results are recommendations and may be inaccurate. We do not use your content to train models without your consent. See our Privacy Policy for details.

Access to the Service is arranged with our sales team. Fees, billing periods and payment terms are set out in the order form or agreement your Organization accepts. Unless that agreement says otherwise, fees are non-refundable and exclude applicable taxes. To discuss a plan, contact us at info@lojj.io.

The Service, including its software, design, logos and the Knohow name, belongs to LOJJ.IO and its licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the Service while you comply with them. If you send us feedback, we may use it without any obligation to you.

The Service depends on third-party services, including Google Workspace and our hosting and infrastructure providers. Those services are governed by their own terms, and we are not responsible for their availability or actions.

To the extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Service will be uninterrupted or error-free, or that file classifications or other automated results will be accurate.

To the extent permitted by law, LOJJ.IO will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the greater of the fees you paid us for the Service in the 12 months before the claim arose, or CAD $100. These limits do not apply to liability that cannot be limited by law, including liability for gross negligence or wilful misconduct.

You agree to indemnify LOJJ.IO against claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Service.

You may stop using the Service at any time. We may suspend or end your access if you breach these Terms, if required by law, or if your Organization’s agreement with us ends. Where reasonable, we will give you notice first. Sections that by their nature should survive termination, including 9 and 11 to 16, will survive.

We may update these Terms from time to time. We will post the new version with an updated effective date, and for material changes we will give you reasonable advance notice, for example by email or in the Service. If you continue to use the Service after changes take effect, you accept the updated Terms.

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there. Before starting any formal proceeding, you agree to contact us at info@lojj.io and try in good faith to resolve the dispute informally for at least 30 days. If it isn’t resolved, the courts of Alberta, sitting in Edmonton, will have exclusive jurisdiction.

These Terms, together with our Privacy Policy and any order form or agreement with your Organization, are the entire agreement between you and us about the Service. If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.

LOJJ.IO, Edmonton, Alberta, Canada. Email info@lojj.io.